FREQUENTLY ASKED QUESTIONS
What questions we usually get about cleaning services
1. What areas do you serve?
We proudly serve Wake Forest, Franklinton, Rolesville, Youngsville, North Raleigh, North Durham, Knightdale, Zebulon, Louisburg, Downtown Durham, Cary, and Morrisville.
2. What types of cleaning services do you offer?
We specialize in:
• Top-to-Bottom Deep Cleaning
• General Cleaning (Non-Standard)
• Recurring Maintenance Cleaning
• Move-In / Move-Out Cleaning
• Real Estate Pre-Listing & Post-Sale Cleaning
We focus on quality, detail, and consistency—not rushed, surface-level cleans.
• Top-to-Bottom Deep Cleaning
• General Cleaning (Non-Standard)
• Recurring Maintenance Cleaning
• Move-In / Move-Out Cleaning
• Real Estate Pre-Listing & Post-Sale Cleaning
We focus on quality, detail, and consistency—not rushed, surface-level cleans.
3. Do you offer standard or “basic” cleaning?
No. We do not offer basic or rush cleaning. Every service includes a thorough, detail-focused approach to ensure your home is properly cleaned and maintained.
4. Is the first cleaning different from recurring cleanings?
Yes.
Your first visit is always a Deep or Initial Clean. This allows us to bring your home up to our maintenance standard. After that, we can transition you to weekly, bi-weekly, or monthly recurring service.
Your first visit is always a Deep or Initial Clean. This allows us to bring your home up to our maintenance standard. After that, we can transition you to weekly, bi-weekly, or monthly recurring service.
5. How is pricing determined?
Pricing is based on:
• Home size & layout
• Current condition of the home
• Level of buildup
• Pets, clutter, and special requests
We provide transparent estimates, and final pricing is confirmed after the first cleaning.
• Home size & layout
• Current condition of the home
• Level of buildup
• Pets, clutter, and special requests
We provide transparent estimates, and final pricing is confirmed after the first cleaning.
6. Do you require a deposit?
es. A 50% retainer is required to secure your booking. The remaining balance is due upon completion of service.
7. What is the Tidy Package?
Our Tidy Package is an add-on service that includes:
• Bedding changes
• Dishes
• Refrigerator cleaning
• Oven cleaning
• Interior window cleaning
Perfect for busy households or move-related cleanups.
• Bedding changes
• Dishes
• Refrigerator cleaning
• Oven cleaning
• Interior window cleaning
Perfect for busy households or move-related cleanups.
8. Do I need to be home during the cleaning?
No. Many of our clients provide secure access instructions. We’re happy to clean while you’re away.
9. Do you bring your own cleaning supplies?
Yes. We bring all professional-grade supplies and equipment unless you request otherwise.
10. Are your cleaners insured?
Yes. We are fully insured for your peace of mind.
11. Do you clean homes with pets?
Absolutely. Please let us know ahead of time so we can plan accordingly.
12. What is your cancellation policy?
We require at least 48 hours’ notice for cancellations or reschedules. Late cancellations may result in a fee.
13. Do you offer same-day or emergency cleaning?
No. We focus on scheduled, high-quality service to maintain consistent standards for our clients.
14. How do I get started?
Simply contact us via:
📧 hello@elevatehomecleaning.com
Also add our number
📞 or request a quote online
We’ll schedule a quick consultation and guide you through the next steps
📧 hello@elevatehomecleaning.com
Also add our number
📞 or request a quote online
We’ll schedule a quick consultation and guide you through the next steps